+33 9 8080 2005

Terms of use

of the platform and services

CONDITIONS APPLICABLE TO ALL USERS OF THE

Platform and services iBridge People

01 Preamble

01. IBridge People, a simplified joint stock company with a capital of 25,000 euros, registered in the Versailles Trade and Companies Register under number 848 976 965, whose registered office is located at 37 bis, rue du Petit Parc, 78120, Rambouillet, France (hereinafter referred to as “IBridge People”), offers the services of the iBridge People platform in accordance with the present conditions.

02. iBridge People has developed an online simultaneous interpretation platform, accessible from a connection link sent to the client, for use on site or remotely. The use of this platform allows, on the one hand, to communicate in other languages by means of simultaneous interpretation from a PC, tablet or smartphone, connected to the Internet by Ethernet, 4G or Wifi connection, and, on the other hand, to join a conference by means of a standard telephone call without surcharge from a fixed or mobile telephone.

03. Any use of the iBridge People platform requires the consultation and acceptance of these general terms of use. The user, regardless of his/her role {participant, coordinator or interpreter}, acknowledges that the use of the iBridge People platform requires compliance with all of the provisions defined herein.

04. Each time the platform is used, the user is obliged to take note of any changes to the platform.

02 Definition

05. The terms defined below shall have the following meaning between the parties:

  • “Client(s)”: means the legal or natural person acting exclusively in a professional, personal or official capacity (governmental or international organisations), NGOs, interpreting or translation agencies, as well as any other legal or natural person who has subscribed to the services of the iBridge People platform offered by IBridge People and who is subject to the general conditions of SaaS services;
  • “Connection links” means the connection links transmitted confidentially by the customer, allowing access to the services of the iBridge People platform via a secure connection;
  • “Interpreting Agency”: means the legal or natural person acting exclusively in a professional capacity as an intermediary with the end client; it provides interpreters and/or transcribers, and subscribes to the services of the iBridge People platform in order to provide a complete service to its client;
  • “Party(ies)” means individually the user or IBridge People and collectively the user and IBridge People;
  • “iBridge People platform” means the iBridge People platform offering services accessible in SaaS mode via the internet on a link specifically dedicated to this purpose and on a smartphone, PC or tablet, telephone communication, mixed use with a second platform or hybrid use with a physical system.
  • “Service(s)”: refers to all the services offered free of charge or for a fee by IBridge People via the iBridge People platform, which are the subject of these general terms and conditions;
  • “User(s)”: means the natural person under the responsibility of the client (employee, agent, representative, interpreter, etc.) who has been authorised by the client to access the iBridge People platform and the services by participating in an online meeting or an on-site conference.
  • “Actor(s)”: means the natural person under the responsibility of the interpreting agency (employee, agent, representative, interpreter, transcriber, etc.) who has been authorised by the client to access the iBridge People platform and the services by participating in an online meeting or an on-site conference.

 

03 Object

06. The purpose of the present document is to define for the user the conditions and rules for accessing and using the services offered by the iBridge People platform.

04 Acceptance and enforceability of terms and conditions of use

04.1 Acceptance of terms and conditions of use

07. The user may use the iBridge People platform and its services subject to prior acceptance of these general terms and conditions of use.

08. For the client, acceptance of these general terms and conditions of use is formalised by acceptance of the quotation for a service that is carried out in whole or in part on the iBridge People platform. For interpreters who work directly for iBridge People, acceptance of these general terms and conditions of use is formalised by acceptance of the order form for a service that is carried out wholly or partly on the iBridge People platform. For interpreters who work through an interpreting agency, acceptance of these general terms of use is formalised by acceptance of the order form issued by the said agency for a service that is carried out in whole or in part on the iBridge People platform.
Furthermore, for all users, including interpreters, acceptance of these general terms and conditions of use is formalised by a checkbox on the homepage of a conference on the iBridge People platform, indicating “I have read and accept the general terms and conditions of use of the iBridge People platform”, after having consulted all of these terms and conditions. This ticked box constitutes proof that the user has read the aforementioned provisions and is deemed to have accepted them.

09. By accepting the general terms and conditions of use, the user declares :

  • that he/she is aware that the services are provided remotely or on site, via an Internet platform;
  • that he/she is aware of the conditions under which the iBridge People platform operates;
  • that he/she has all the necessary technical skills and equipment to access and use the iBridge People platform in optimal conditions;
  • have ensured that all necessary technical requirements have been met;
  • have obtained from the client or agency all necessary, complete and up-to-date information to use the services of the iBridge People platform.

04.2 Modification of the terms and conditions of use

10. IBridge People reserves the right to make any changes to these general conditions that it deems necessary and useful.

11. The general terms and conditions of use linked from the iBridge People platform take precedence over any printed version of an earlier date.

12. The user can access the previous and archived general terms and conditions by sending a request by e-mail to the address: ibp@ibridgepeople.com.

13. Any use of the iBridge People platform by the user after the changes to the general terms and conditions of use is deemed to be acceptance of the new general terms and conditions.

04.3 Opposability to terms and conditions of use

14. These general terms and conditions of use are binding on the user as soon as he accepts them on his first connection to the iBridge People platform.

15. These terms and conditions of use are binding for the entire duration of the use of the iBridge People platform and until new terms and conditions of use replace these terms and conditions.

16. The user may at any time discontinue the use of the iBridge People platform and the associated services but remains liable for any previous use.

05 Duration of terms and conditions of use

17. These general terms and conditions of use are applicable for the duration of the user’s use of the iBridge People platform.

06 Compatibility hardware and connections

18. Before using the iBridge People platform, the user is invited to check the compatibility of his hardware (PC, tablet or smartphone) with the iBridge People platform as well as his computer installation and network connections, during a preliminary training meeting or on a web page designated for this purpose. Agencies are required to communicate this information to their clients and interpreters. Interpreters are required to have their equipment and connection checked and operational.

19. The iBridge People platform is available on the Google Play Store and the Apple App Store, as well as on the Internet at https://www.ibridgepeople.com/ .

20. To date, the iBridge People platform is compatible with Apple’s iOS (.) operating system and later versions, Android (.) operating system and later versions.

07 Obligations of different actors (agencies, clients, interpreters, transcribers and users) for the use of the iBridge People platform and related services

07.1 Obligations general

21. Access to the iBridge People platform and its services is reserved for professional use, which requires adequate equipment, a sufficient connection and a good knowledge of one’s own equipment and the functioning of the platform.

07.2 Obligations of interpreting agencies

22. The interpreting agency must be aware of the constraints of remote services and make them known to their client, interpreters and any other legal or natural person using the iBridge People platform. It must therefore know and make known the conditions necessary for a good service.

08 Force major

08.1 Definition of force majore

23. Force majeure is an unforeseeable, irresistible event, external and insurmountable by definition, which makes it impossible to perform a service, such as a natural event (storm, flood, earthquake), a strike or a systemic fault (power cut, internet cut, interruption of telephone lines, disruptions of any kind in connections). These are exceptional circumstances which disrupt the performance of a service or which contribute, in whole or in part, to the occurrence of damage.

24. First characteristic of force majeure: irresistibility or insurmountability
The irresistibility of the event means that its effects cannot reasonably be avoided. Performance must not simply have become onerous or difficult, it must have become impossible.

25. Second characteristic: unforeseeability
The event must be unforeseeable at the time of conclusion of the contract. This character automatically leads to non-performance of the contract. Cases of force majeure which would prevent the proper performance of a service are by nature unforeseeable. All necessary means to reduce, minimise or avoid unforeseeability shall be used, with an obligation of means.

26. External or internal nature of force majeure
The event claimed to be force majeure is external to iBridge People, i.e. beyond its control. The interruption or disruption of the service preventing the proper execution of the service is beyond the control of iBridge People. However, certain cases of force majeure do not rely on external factors, such as the illness or discomfort of a member of staff, a technician or an interpreter that would prevent or disrupt a service.

08.2 Case of force major

27. As soon as the criteria for force majeure are met, any impediments due to force majeure shall be exonerated and shall release iBridge People from any liability in the event of non-performance of the service. The client, the agency, the users and the interpreters are aware of the benefits of digital technology and the possibilities offered by the Internet. They also accept the complex nature and disruption inherent in this technology.

28. Interruptions or disruption of connections: by their nature, connections between users and iBridge People servers may be interrupted for all or some of the users, affecting all or some of the services (simultaneous interpretation, written chat, camera sharing, document sharing, recordings, etc.).

29. Server disruptions or failures: servers are both physical and logical machines that can be subject to failures and breakdowns of various kinds. The iBridge People services have established redundancies and failure resilience systems that allow most problems to be overcome without the users feeling the consequences. Nevertheless, the case of a partial or complete breakdown of one or more servers cannot be ruled out, as it can never be anticipated.

30. Telephone link and WebRTC: telephone systems (GSM, PSTN or SIP) and WebRTC are resilient communication systems. Internet and telephone providers are very efficient. Nevertheless, a systemic breakdown cannot be ruled out, despite all the efforts made by iBridge People.

08.3 Effects of the force major

31. If a service is interrupted or rendered impossible by force majeure, which may cause damage to the end client, the interpreting agency or the interpreters, a distinction shall be made as to whether the impediment is temporary or permanent.

32. Temporary event: if the event preventing the performance of the service is temporary, then the conference shall be suspended for the time needed to re-establish the proper conditions of the service and the service shall resume as soon as the event is overcome. Example: major disruption of networks, communications or servers, which can be overcome within a reasonable period of time to continue the conference.

33. Definitive event: if the event preventing the performance of the service is definitive, then the conference will be suspended on an ad hoc basis. In this case, it will be postponed to a later date, to be agreed between the parties involved (client, users, agency, interpreters and iBridge People). Example: major disruption of networks, communications or servers resulting in the interruption of communications or making them incompatible with the proper holding of a meeting. In this case, iBridge People undertakes to provide the same service a second time at no additional cost. No costs, compensation or reparation will be due to the various parties: client, users, agency or interpreters.

08.4 Obligation to means

34. The iBridge People platform makes every effort to ensure that users have a pleasant experience with this simultaneous interpretation system. It is committed to an obligation of means.

08.5 Principal services

35. Access to the iBridge People platform and its services is reserved for professional use only.

09 Description of the iBridge People platform and associated services

09.1 Main services

36. Access to the iBridge People platform and its services is reserved exclusively for professional use by users who have received prior authorisation to access the platform from the client who has communicated to them the connection links enabling them to participate in the meeting remotely or on site.

37. The main service of the platform is the holding of remote meetings and on-site conferences with simultaneous interpretation of exchanges between participants. These meetings and conferences are offered via a web application “IBridge People Audiodesk” available on PC, Mac, Linux, iphone and Android, with a multimedia window allowing the camera to be placed, documents/screens to be shared, access to a chat, etc. The multimedia window is only available on PC.

38. There are also paid options that the customer can subscribe to, such as voice channel recording, video recording, transcription or conference coordination.

09.2 Hosting

39. The iBridge People platform is accessible in Saas mode, i.e. accessible via the Internet.

40. The online services are hosted on IBridge People servers or outsourced to a service provider designated by IBridge People with the highest levels of guarantee and security. Unless otherwise agreed, SaaS services do not include the provision of media to the user.

41. The iBridge People platform and associated services are hosted in France.

09.3 Evolution services

42. IBridge People reserves the right to add to or change the iBridge People platform and the services available on it at any time in accordance with technological developments, technical requirements and applicable regulations or at the discretion of IBridge People.

10 Conditions of access to the platform iBridge People

43. Access to the iBridge People platform is restricted to business use, to users who have been authorised by the customer who has accepted the general terms and conditions of SaaS services and has subscribed to the services of the iBridge People platform.

44. As soon as the customer’s subscription has been validated by IBridge People, the user can access the platform’s services, including remote meetings and on-site conferences, via the connection links provided by the customer.

45. These connection links communicated by the client to the user are strictly confidential.

46. IBridge People reserves the right to request the customer to modify or change all or part of the login links provided to the user.

47. The user will then be able to connect to the remote meeting or on-site conference without any further installation, except for the installation of the mobile application for access to the iBridge People platform via a smartphone or tablet.

48. Any user not authorised by the customer is prohibited from accessing the services of the iBridge People platform. Such access will be considered as fraudulent access within the meaning of the provisions of the Penal Code.

49. If an unauthorised user inadvertently gains access to the platform, the user undertakes to inform the iBridge People platform publisher by e-mail at (.) . The user shall consider all data that he/she becomes aware of through such access to the platform to be confidential data and therefore undertakes not to disclose such data.

50. The service is accessible as far as possible and subject to maintenance operations, 24 hours a day, 7 days a week.

51. The user may use the services offered on the iBridge People platform subject to the following prerequisites

  • they are of legal age on the day of registration ;
  • they have the legal capacity to enter into commitments under these general terms and conditions;
  • have the appropriate computer equipment to access the iBridge People platform (computer, tablet, smartphone and compatible operating software versions);
  • to have been authorised to do so by a client beforehand;
  • accept these general terms and conditions of use.

 

11 Intellectual property and right of use

52. The content of the iBridge People platform, the general structure, as well as the software, texts, images (animated or not), photographs, know-how and all other elements that make up the iBridge People platform are the exclusive property of IBridge People or of third parties who have granted a licence.

53. The present general terms of use do not imply any transfer of intellectual property rights of any kind to the elements belonging to IBridge People or to its beneficiaries, such as sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters, logos, etc., for the benefit of the user.

54. The user is prohibited from modifying, copying, reproducing, downloading, disseminating, transmitting, commercially exploiting and/or distributing in any way whatsoever the services, the pages of the iBridge People platform, or the computer codes of the elements making up the services and the iBridge People platform.

55. Any reproduction and/or representation, in whole or in part, of any of these rights, without the express authorisation of IBridge People, is prohibited and would constitute an infringement liable to engage the civil and criminal liability of the infringer.

56. Consequently, the user is forbidden to take any action that may directly or indirectly infringe the intellectual property rights of IBridge People.

57. The same applies to the databases appearing, where applicable, on the iBridge People platform which are protected by the articles of the Intellectual Property Code.

58. The distinctive signs of IBridge People, such as domain names, brands, names and logos appearing on the iBridge People platform are protected by the Intellectual Property Code. Any total or partial reproduction of these distinctive signs from the elements of the iBridge People platform without the express authorisation of IBridge People is therefore prohibited under the Intellectual Property Code.

59. 59. Only use in accordance with the intended purpose of this platform is permitted.

60. Any other use not expressly authorised in writing and in advance by IBridge People is prohibited and constitutes an infringement.

61. IBridge People grants the user a simple right to use the iBridge People platform after prior authorisation by the customer. This right is revocable, non-exclusive and worldwide and subject to payment of the price by the customer. It is intended for professional use under the conditions set out herein.
*** Translated with www.DeepL.com/Translator (free version) ***

 

12 Notification push

62. IBridge People does not use push notifications on its mobile application.

13 Links hypertext

63. IBridge People reserves the right to set up hyperlinks on the iBridge People platform to web pages other than those on the iBridge People platform.

64. IBridge People accepts no responsibility for the content of the information provided on these sites by virtue of the activation of hyperlinks.

14 Security and disponibilité

65. IBridge People makes every effort to ensure that the services are accessible 24 hours a day, 7 days a week. IBridge People also makes every effort, in accordance with the rules of the art, to provide a quality service and to secure the service in view of the complexity of mobile networks and the Internet. It cannot guarantee accessibility or absolute and permanent availability of the iBridge People platform. The maintenance interventions causing an unavailability of the iBridge People platform services are carried out as soon as possible and the iBridge People maintenance service endeavours to optimise the service in order to minimise the inconvenience caused by it.

66. IBridge People cannot be held responsible for any unavailability of the iBridge People platform or services, whether voluntary or involuntary, if this is due to external factors such as technical reasons, network congestion, misuse of online services, failure of Internet access providers and communication and telecommunication operators. Likewise, IBridge People cannot be held responsible for damage caused to the operating system and the functionalities of the equipment used due to interruptions or disruptions to the services.

67. The user must inform IBridge People as soon as possible of any failure of the services.

68. The user agrees to take all appropriate measures to protect his/her own content, data and/or software from contamination by any viruses on the Internet network. The user is also responsible for the quality, security and speed of his own internet connection.

15 Data to personal nature

69. The automated processing of personal data implemented by IBridge People complies with the obligations relating to Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, known as the “Data Protection Act” in force, Regulation (EU) 2016/679 on the protection of individuals with regard to personal data of 27 April 2016, as well as all other regulations on the protection of personal data (hereinafter together “the personal data protection regulations”).

70. In accordance with the Personal Data Protection Regulation, the guiding principles to be respected when implementing a processing of personal data are the following:

  • compliance with the initial purposes of the processing ;
  • the relevance and accuracy of the data with regard to the purposes pursued
  • the information of persons at the time of collection of the data;
  • informing data subjects;
  • the right of access, rectification ;
  • the right to object;
  • protection adapted to the technical and organisational risks presented by the processing;
  • strict control of the dissemination of personal data to external parties.

71. By accessing and using the services of the iBridge People platform, IBridge People collects the user’s identification data and as such carries out processing of personal data for which it is responsible.

72. The use of the services of the iBridge People platform requires the user to provide personal data.

73. IBridge People undertakes to collect and process the user’s data in a fair and lawful manner, in accordance with the conditions set out.

74. The following categories of data are processed

  • identity information (surname, first name, date of birth) ;
  • contact information (postal address, e-mail address, mobile phone number);
  • language preferences;
  • connection data;
  • navigation data.

75. Identity-related information is retained for as long as the user uses the iBridge People platform, plus the statute of limitations and mandatory retention periods.

76. This data is intended for IBridge People and authorised persons within IBridge People.

77. IBridge People carries out processing operations in its capacity as data controller. The personal data collected in this context is used in particular for the following purposes

  • accessing, managing the operation and use of the services of the platform offered by IBridge People ;
  • improving the user experience on the iBridge People platform
  • sending newsletters;
  • management of the user’s rights as a data subject within the meaning of the applicable regulations on the protection of personal data.

78. The personal data collected is hosted on servers in France or in a country of the European Union and will not be subject to transfers of personal data to non-EU countries.

79. The user has the right to access, query, modify, rectify, delete, portability and oppose personal data concerning him/her.

80. Data subjects may also give instructions concerning the storage, erasure and communication of their data after their death. A person may be designated to execute such directives and will then be entitled, when the person is deceased, to take cognisance of the directives and to request their implementation from the controllers concerned. In the case of specific directives, they may also be entrusted to the controllers in case of death.

81. To exercise his/her rights, the user must send a letter to IBridge People :

  • at the following postal address: (.) ;
  • by the following e-mail address: (.) .

82. In addition, the user has the right to complain to the CNIL.

83. 83. For more details, the user can consult the Personal Data Protection Policy available via the following link (.) on the iBridge People platform.

 

16 Cookies

84. During a visit to the iBridge People platform, cookies or other tracers may be installed on the user’s terminal.

85. For more details, the user can consult the Personal Data Protection Policy available via the following link (.) on the iBridge People platform.

17 Absence of guarantee

86. To the maximum extent permitted by applicable law, the services of the iBridge People platform are provided to the user “as is” and without any particular guarantee, in particular with regard to server response times, the relevance of the services and data processing, the results and the absence of viruses.

18 Conditions financial

87. Access to the services of the iBridge People platform may be subject to a charge by the customer.

88. The financial conditions for access to the services of the iBridge People platform are set out in the General Terms and Conditions of SaaS Services.

19 Responsibility

89. 89. The user uses the services of the iBridge People platform under his exclusive responsibility. 90.

90. no guarantees are given other than those expressly given in these general terms of use.

91. IBridge People can only be held liable in the event of proven fault on the part of the user, under the conditions of common law, for direct and foreseeable damage suffered by the user.

20 Damage

92. By mutual agreement, the parties agree that IBridge People is only liable for the consequences of direct damage and that compensation for indirect damage is excluded.

93. IBridge People’s liability is mutually agreed to be limited to the amount actually paid for the service(s) ordered by the client.

21 Suspension and exclusion

94. In the event of non-compliance with the general conditions of use, IBridge People reserves the right to suspend the user’s access to the iBridge People platform without prior notice, without prejudice to any damages that IBridge People may claim.

22 Terms various

22.1 Good faith

95. The parties agree to perform their obligations in good faith.

22.2 Tolerance

96. The user agrees that the fact that IBridge People tolerates a situation does not have the effect of granting the user any acquired rights.

97. Furthermore, such tolerance cannot be interpreted as a waiver of the rights in question.

22.3 Assignment

98. The present general conditions may not be the subject of a total or partial transfer, whether in return for payment or free of charge, by the user.

22.4 Titles

99. In case of difficulties of interpretation resulting from a contradiction between any of the headings in the clauses and any of the clauses, the headings shall be declared non-existent.

22.5 Nullity

100. If one or more of the provisions of these general terms of use are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.

22.6 Integral

101. These Terms and Conditions of Use set forth the entire obligation of the parties.

22.7 Questions

102. For any query regarding the content of the iBridge People platform or the application of these general terms and conditions of use, the user may send an e-mail to the following address: (.) .

22.8 Proof

103. The computerised registers kept in the computer systems will be kept in reasonable conditions of security and considered as proof of the communications between the parties.

104. The contractual documents are archived on a reliable and durable medium that can be produced as proof.

22.9 Language

105. The general conditions of use are written in French and English.

106. In the event of a dispute between the parties, and where no consumer is a party to the dispute, only the French language version shall be considered legally valid.

23 Law applicable

107. This contract is governed by French law. This applies to both substantive and formal rules, notwithstanding the place of performance of the substantial or ancillary obligations.